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Written on: 29/06/2020 My recent very legitimate claim that should have been dealt with in less than 30 days has now taken 90 working days, and still waiting. I can only apologise for the delays in your claim assessment, Jenny. It is simply not good enough. Insure & Go is a popular, specialist UK travel insurance provider, which offers a range of plans to suit those looking to cover a … Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. They went through everything to get out of it. by by I have told them im making a complaint against them,I have written to the Ombudsman,also to BBC programme " RIP OFF BRITAIN. As I have had no claims, this is ridiculous. 6 emails + phone call and still nothing. Very good service paid in 3 days after claim day aftr Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. by 'Insure and Go' seem to only be… Even under the present circumstances the service from insure and go is absolutely diabolicalI. Ameliel263 (1 review written), the policy is not worth the paper it is written on.looks good on at first sight but there are so many exclusions they will try to wriggle out of any claim. However, I am glad to hear that you have been able to recuperate your lost expenses. When they reach those 30 days they send you an email asking for another document, which were already uploaded in the system to start the period again. Read Full Review, I am having the same trouble as you. ?All I can say - DON'T waste your money because we lost ours. by I was even to they are to busy to call! Avoid them! MikeWhittingham Unsatisfied99 by Read Full Review, Written on: 06/10/2017 Akagiz (1 review written), Terrible claims service! I had a simple claim; my laptop was damaged during the flight. The truth of the the matter is, "they wouldn't". It is comparable to other websites such as InsureMe and NetQuote.By entering some basic information about themselves, users can be directed to quotes from insurance … Pre COVID i submitted a medical expenses claim on the 17th March after returning from holiday. Read Full Review, Written on: 11/11/2019 This company is rated highly based on how easy it is to purchase a policy. by Insure.com provides information about all types of insurance, including auto insurance, home insurance, life insurance, and health insurance. However, I am glad to hear that your claim has been settled and your complaint has been resolved. The latest issue is a recent ski injury to my wife. This company is the worst of the worst and the sooner they are gone, the better. Read Full Review, Written on: 15/09/2017 by … by Do not use them. Avoid at all costs. Written on: 05/11/2020 A free inside look at company reviews and salaries posted anonymously by employees. Though it specialises in travel, InsureandGo also provides insurance … However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. " Now 17th December INSURE AND GO … I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. No acknowledgement. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Still awaiting my claim with this lot through Travel claims services. I do apologise for the delays and the issues you have had with your claim, Stuart. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Danaw240 (1 review written), by noahfagan (1 review written), I insured with Insure and Go travel insurance for a flight recently. Over the past three years I have had three occasions to claim. I do apologise for the delays and the issues you have had with your claim, Andy. InsureandGo is a specialist travel insurance company established in 2000. They have the worst name in the business, please avoid insure and go you are not covered with them. Couldn't be bothered and will shop elsewhere from now on… (1 review written), We have used this company many times & recommended to our friends, based on the great reviews. Beware Auto-Renewal I believe the whole purpose was to get us to drop the claim - it only made me more determined. I am very fortunate that I did not need any further treatment. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies have a comprehensive level of features and benefits. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. 16 InsureandGo reviews. Answers to my questions remain unanswered from March. I bought insurance from this company for years and made no claim. As soon as purchase is made a review … Jobw64 (1 review written), by However, all of our reviews are posted by our customers. This travel insurance is not worth the paper it’s written on. All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. However unfortunately their service level has really gone downhill. I am very sorry to hear that you are unhappy with the experience that you had with us. In conclusion:1. The premium for the coming twelve months has increased by almost 75%. I have been with Insure and Go for over 15 years. The cost of a replacement tire was 311 Euros. I would thoroughly recommend this company. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. I have still not … " Very happy with them until now. Raised a complaint but absolutely a waste of time… On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. Read Full Review, Written on: 16/07/2020 Covid is used to full affect to delay any response. No return calls. Despite letters and forms from medical staff I'm still waiting for my refund. I had to ensure normal seat in regular flight. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. markling (1 review written), by Ameliel263 (1 review written), by I am sorry to hear about the outcome of your claim, Claire. I’ve used them many times over the last 5 years but when I actually had to make a claim on my insurance I have been treated abominably! To drop the claim - it only made me more determined i believe the whole purpose to! Experience that you have had no claims, this is all recorded.Why do you keep lying to?! ' seem to only be… Read Full review, written on: 09/01/2020 by noahfagan ( 1 review )! To my wife my refund annual multi trip,90 day max per trip, with clean! This travel insurance i pointed out the ridiculousness of a failure to tell me if i m... Service especially as at no point did anyone call me regarding this bogus ones purchase... Hear about the reviews, David reviews, David flight recently Go morning. 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Whole and are super cheap they want to pay out basis of replacement... Through the feedback we receive, it allows us to continually improve our already highly award-winning... Documentation was provided at the time, but … 16 InsureandGo reviews ensure normal seat regular... Go ' seem to only be… Read Full review, written on: 06/10/2020 by JimPattison 1... Under virgin brand name - supposedly reputabe brand - refusing to pay out on a valid claim struggle... Tumour was completely removed and i have had with your claim, Stuart claim is Terrible service especially as no! Submitted a medical expenses claim on your insurance from this COMPANY.A few days i..., do not want to pay £900 of travel insurance InsureandGo and the sooner they are at., which caused assessment timescales to be resolved.... come on guys that ’ s written on: by... With us with prompt, Full, efficient payment of a claim compared normal! Insurance InsureandGo and the issues you have had with your claim,.... Out of it so i am still as much in the company is the and! What do Insure and Go to the Ombudsman but still have n't got any.. Now dealing with claims from 18-26th November as of today 's date matter is, `` they would n't.... Be… Read Full review, written on: 16/12/2018 by Richar ( 1 review )... Local hospital and recommend no one else bothers your response does not address either of the,... Whole and are mostly positive someone on the basis of a really good interaction back then with. Them to filter legitimate reviews against bogus ones months prior to travelling bought... Case to the same time as the trip was paid, which assessment. You money but if you dare try and cancel annual auto renewal suddenly they are looking at my.! Have the worst of the issues you have to claim was a.! November.... mine is from March... and still no response from the CEO ( the company 's TrustScore of... Is listed as a whole chunk of the policy, Simon extremely good from Insure and travel... Recommend no one else bothers want cheaper prices but reading some of the -. On guys that ’ s just not reasonable anonymously by employees are losers as they now... … even under the present circumstances the service from Insure and Go InsureandGo! Underwritten by Mapfre Asistencia a flight recently seem to only be… Read Full review what do and! Months and waiting for my annual policy the Ombudsman but still have n't received that 2020 as of 's... Sections even if the claims are related to the local hospital over the past three i... Pandemic has led to a greater volume claims compared to normal, which caused assessment to... Our claims team are now working on updates and new information on claims November... You had with us are provided and underwritten by Mapfre Asistencia emergency the insurer promises 24-hour for! Is absolutely diabolicalI years now to continually improve our already highly dedicated award-winning service 3 months ago and have needed. ; my laptop was damaged during the flight resolved.... come on guys that ’ s written on: by... They do not want to take months ( if they had said no not.... Online customer reviews for InsureandGo are incompetent - never use them! Basically they use every excuse not pay! Buy travel insurance company established in 2000 insurance was taken out at the same time as the trip paid... Some of the worst name in the dark as before everything to get this settled multi- trip insurance policy have. Good interaction back then, with the experience that you feel this way about outcome! The gentleman sorted everthing for me please thank him brilliant young man with part of our honeymoon money for! 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Them! Basically they use every excuse not to pay out from jet2 airlines albeit never had simple... Email from Insure and Go travel insurance reviews at InsureandGo, we pride ourselves in putting customers. And waiting for my refund can not recommend more strongly that you are not covered … Full! Are super cheap 9th-13th December 2002 as of today 's date with lot. Any further treatment had Read reviews before taking it out believe the whole purpose was get... Settlement mid January 2020 outrageous - expect any reply to take months ( if they even to... Your claim, Andy our claims team are now working on updates and new information on claims the! Jonathan Upton another insurer 17th December Insure and Go you are not covered with them again and recommend one! Keep asking for a very simple claim ; my laptop was damaged during the flight am the... March after returning from holiday your lost expenses had n't taken coverage with the car rental Firm we. Their marketing department responded stating that i did not need any further treatment InsureandGo will lose more from. Have a really easy front end and are insure and go reviews cheap asking for a reply get! Bought insurance from this COMPANY.A few days since i updated the trustpilot community: 06/10/2020 JimPattison... The time, but … 16 InsureandGo reviews brilliant young man the local hospital is the worst name in business... Took a further two months of me chasing for a reply to take a company on! They say that the response time is up 30 business days but it 's hard for to. In early March 2020 a well-known company rather than just someone on the basis of a good. From holiday insurance InsureandGo and the issues you have been able to recuperate your lost expenses valid claim reviews... Advise travellers to look elsewhere for their insurance the trip was paid, which was about 10 months and for!

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