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E-mail, chat, or call our customer support team If your claim is directly sent by email to FedEx (uae@fedex.com) or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim. 1. F ile a claim Enter your tracking number in the box provided. 1.4 4. The claim specialist said he will resubmit. Submit supporting documentation for damaged FedEx package. Liquid spill (I couldn’t figure out if spill from the inside or from outside of the package). Good luck! New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content. © 2021 reddit inc. All rights reserved. I checked everywhere possible before calling FedEx. I checked everywhere possible before calling FedEx. 2 FedEx Delivered to the Wrong Address: FAQs. Does FedEx pay for lost packages? I did also contact the company that I bought the item from, but they referred me to FedEx and told me to wait for the investigation to be finished. Keep Your Packages Safe. Are there multiple floors to your complex? The FedEx packing slip was given by LG. Buyer making a return to seller and Fed Ex lost my shipment before the company received it. It’s just in their warehouse or possibly even delivered. “The safety and security of our customers' shipments is a top priority and we are investigating this matter. 1.6 6. Any tips on what I can do? TL/DR: FedEx stated my package worth $225 was delivered, but it was missing when I came home so it's either lost or stolen. How can I file a claim if my package is damaged or cannot be located? FYI even if they approve the claim you only get 100 dollars since you didn't buy extra insurance. Perhaps not enough information or evidence? Call 1-800-GO-FEDEX or find answers, information, and resources for all your shipping needs. Enter tracking number 2. A follow up with the driver has to be conducted and personnel at the station have to ask what they remember about the delivery. Before processing lost mail claims, USPS will first perform a Missing Mail Search. By Wednesday they acknowledged it was an issue and opened a case. I've been tracking it and noticed that it hasn't updated since the day I sent it out. Package was empty so the box got crushed ( it weighed in at FedEx at 22 lbs) and 2. The carrier may have to search for a product if it was lost or stolen, which can take up to 10 days. Following all of these steps can make it much easier to avoid chronically lost packages. They said they're 'looking into it' and that if they can't find it, I'll have to file a claim. Are there any similar numbers on different floors that the package could have been misdelivered to? Complete the online claim form 2. If the package was stated delivered on Saturday but you did not receive it you should file a claim with FedEx. You may post anything FedEx related. Once you have the correct tracking number there and specify your claim type: damaged shipment, lost shipment, or missing contents. Not to mention the buyer could file a not received claim, win and keep both and the money. This will be aggressively enforced until things start to calm down. Took me an hour on the phone to get to him so I am grateful for his assistance. 2. and join one of thousands of communities. Enter your tracking/PRO number. Press question mark to learn the rest of the keyboard shortcuts. You can file a claim by filling the claim form and submit it to uae@fedex.com. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. However, if you used FedEx SmartPost and your package is damaged or lost from the time it's first scanned by FedEx until it's delivered to a USPS facility, FedEx SmartPost is responsible for a maximum replacement value of up to $100 plus transportation costs. For damage claims, please include photos of both the damaged packaging and its contents. A package with a value of $1,200 would require a signature from the recipient. More info: UPS claims Worry less about packages being stolen. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 32193 on r2-app-0a32689a775f052a3 at 2021-02-09 04:53:48.985869+00:00 running 83a2172 country code: US. Insurance is not available through FedEx SmartPost. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. Otherwise, claims processing typically only takes a few days. Please provide photos (if appropriate) and documents that verify the amount of your claim. Departed Bloomington, CA 2/3/2021... no updates after that. [–]evrythingsucksin2020[S] 0 points1 point2 points 5 months ago (4 children). But most likely it's not lost just misplaced. I did not pay to ship the phone. Then they denied my claim -___-, [–]Sicfast 4 points5 points6 points 5 months ago (0 children). It's a Shoyoroll jiu jitsu gi directly from the company, but they told me I should wait until FedEx ended the investigation. More info: UPS claims UPS encourages you to report your lost shipment. They offer easy filing, automated information, informative updates, and more. Does FedEx replace a stolen package? If you experience a lost package by UPS, USPS, FedEx, Amazon, or DHL, hopefully, this information will help. I just found out today my $150 claim for an international package damaged on its way to Canada was denied last week (shipment was in mid July). I am in individually leased condos, so my leasing office is 30 minutes across town so I doubt it's there, but I'll try. It is kind of an annoyance but it ensures that you receive your package! Start a Claim. Claim for lost $400 package deniedAsk Customers (self.FedEx), submitted 5 months ago by evrythingsucksin2020. I'm sorry to say, but if you didn't insure your package, they're not gonna pay off the claimed amount. File a Claim. Good luck with the search and claim! Until you have lost packages. So I waited all day for a limited release item to go on sale and actually was able to order one. system closed 2018-02-23 19:45:56 UTC #11. 1.2 2. FEDEX CLOSED CLAIM AS DELIVERED” ... if the package was lost the first time it could be lost again and then you’re out twice as much. I hope customer service can provide the people working at the station on these disputes with GPS coordinates of the delivery scan and see where it was delivered and I hope it was scanned at the point of delivery. Will FedEX actually help me or will I be waiting for weeks for a response? *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Where'd you get it? Search this thread. Alistair Berg/Getty Images You can file a claim for a missing FedEx package within nine months of its shipment date through the company’s Express, Ground, or Freight services. I have advised them and filed a preliminary … All claims must be made within 21 calendar days after delivery. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. I called yesterday to check on the status of my claim, but the representative stated they were still waiting for a response from the driver. Rendered by PID 32193 on r2-app-0a32689a775f052a3 at 2021-02-09 04:53:48.985869+00:00 running 83a2172 country code: US. These could prove to be very useful for finding packages that get lost. Box 256 Pittsburgh, PA 15230 Fax: 1.877.229.4766 Once you report the lost package you will be able to check its status online. Claims for damaged items are usually processed more quickly than lost mail claims. Is the Buyer or Seller Responsible For a Lost Package? After your claim is approved, you should receive payment for the claim amount in 7-10 business days. 31581PL 1/09 FTN update 12/17 and they'll hold it for 5 business days. Thanks! I looked everywhere around my apartment, asked neighbors, and checked my USPS apartment mailbox just in case (this was a Home Delivery package). Click for example image, Do not attempt to identify/threaten employees of FedEx. Please attach a censored version of your tracking number with every shipment inquiry! UPS lost my package and claims I never sent it. Get an ad-free experience with special benefits, and directly support Reddit. They will only give you $100 if they actually lost it. The last claim I made for lost package about 8 years ago took almost 4 months to get the claim paid for $432.00. Are you a buyer or seller? Freshworks “E-Commerce Bootcamp” Join us along with Shopify, SurveyMonkey & PayPal at a no-holds-barred AMA session on Sept. 25th, 12 PM PT. We have been replacing lost packages to customers, but for the most part the customer always reports the missing package within 3 to 5 days. Does FedEx refund for stolen packages? Begin an online claim. If they are not available now, you can add them at a later time. The customer service has been truly awful. The driver only knocks at the door and leaves the package. Are lost packages bringing down your profits and customer loyalty? I mailed something out via FedEx about a week ago and insured it for $2100. On the expected delivery date, I received a notification that my package was delivered, but when I came home from class the package was not on my doorstep as stated in the tracking log. Please return the completed form and required proof of loss and value to claims@ftn.fedex.com. You can swing by and pick it up during open hours. [–]Barracuda_Equal 0 points1 point2 points 5 months ago (3 children). Both you and the recipient are able to report this. My package had been in the same location for 3 weeks and when I called Fed ex to ask why, they said it’s considered lost and that I would need to file a claim. The mods have little sense of humor over the quality of some of the posts and comments we are seeing. I did not have insurance. In transit (same location) for several days. Be prepared Need to contact someone about a delivery. You can always dispute your payment with your bank. Maybe your package is not yet lost. Our team will conduct the necessary investigation and shall keep you informed throughout the process. I can't speak for the shipment this time, but FedEx Office and FedEx Ship Centers offer a "Hold At Location" or "Redirect To Hold" Service where you can have your package held at a nearby FedEx location (or Walgreens, this service just started). They will only give you $100 if they actually lost it. Since it happened recently, hopefully the driver can report back to the station with great detail about the delivery. The ban hammer is in effect. Start with the tracking number and inform the proper channels of your issue. What's the item? All hate/targeting towards each other will be removed and you will be blocked from posting here. Be Civil, SERIOUSLY! So you are trying to return something and the tracking said delivered but the seller told you he didn’t get it? Sometimes when you call back and ask same questions different people give you different answers. I just found out today my $150 claim for an international package damaged on its way to Canada was denied last week (shipment was in mid July). Flair Abbreviations: FXG - FedEx Ground, FXE - FedEx Express, FXO - FedEx Office, FXS - FedEx Services, FXF - FedEx Freight. But yeah I'm calling my credit company today to file a dispute and will provide my claim information from FedEx. Do FedEx employees steal packages? Ship via FedEx Express, FedEx Ground, or FedEx Home Delivery. This is also very useful in case you need to fill a lost mail claim and need to build a case. The sender or receiver of a missing UPS package can open a claim with the company for a full refund. [–]evrythingsucksin2020[S] 0 points1 point2 points 5 months ago (2 children), No. Select your claim type. I called FedEx as soon as I realized the package was really missing and was told by a representative that they would notify the driver to begin an investigation this past Thursday. Not sure of the outcome. I have filed a claim one month ago and given many details about the parcel and its content, but the shipment has been declared lost, for the trace agents didn't find it in the warehouse. Learn about Claims I did not buy additional insurance for the package. However, this lady took 13 days to let us know of the missing package and even FedEx is not confident that the item can be trace by the driver. Have you tried your leasing office? If your mail or package included insurance, you may be able to file an insurance claim. If the package is lost or damaged, file a claim online, by phone at 1-800-GoFedEx and say “Claims”, or by mail or fax to: FedEx Cargo Claims Department P.O. They gave me two reasons, 1. [–]Tcal876FTN - Regulatory Advisor 4 points5 points6 points 5 months ago (0 children). FedEx Trade Networks Claims Form To get started, please complete the form below. I have not asked for a refund yet because I'd rather receive my package than some money, and I'm afraid that if I accept refund, the searches will end. I don’t wanna say that it is probably stolen though because that’s the easiest answer to give. FedEx packages missing, claim filed, what should I expect? I tried to return something and closely monitored the tracking through fed ex. The entire claim process with UPS takes an average of … Continue filling out the requested information to complete the online claim form. The best part of buying stuff online is eliminating the hassle. [–]Barracuda_Equal 0 points1 point2 points 5 months ago (5 children). Is there a customer service email address? use the following search parameters to narrow your results: Start a claim/damaged package/missing shipping request. The claim denial letter stated that the “shipper” must file the claim. You will need to submit documentation proving the value of the items. Package was empty so the box got crushed ( it weighed in at FedEx at 22 lbs) and 2. looks like im not the only one and customer service is not helping. I do not have a leasing office or front desk for my complex so that wasn't an option. Just refund the money to the buyer now and instruct FedEx to return it to you if they find it instead of sending it to the buyer. If you try to enter in a case or tracking number in Search Claims by field, nothing will show up.So, unless you opened the claim under a FedEx account, there really isn’t a way to check online. I’m wondering if any of you have experience making claims through fed ex? Further guidance on the claims process can be found at fedex.com.” The only advice I can give for future deliveries with high cost items is to have it held at the station for pickup. I have also filed a reimbursement claim for the missing item, valued at $225, and provided order receipts and confirmation of the price. Submit a Claim for Lost or Damaged Shipments If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim online with fewer steps. Go to FedEx Claims online using this link; Click Start a Claim button; Select View My Claims tab at the top; You will need to add an account in View By. They lost a very expensive package I shipped then denied my claim for reimbursement. Did they give you a reason for denying the claim? Can I file a lawsuit against Fedex for a lost shipment and a denial of my claim. Direct messaging mods for anything that is not an actual real emergency risks a ban. For future shipments, I would definitely recommend taking advantage of those services. [–]Barracuda_Equal 1 point2 points3 points 5 months ago (0 children). FedEx damaged package claims process 1. ... much have to drop it off an official drop off vs one of those partnered ones even the staples that take purolator packages they have no scanner. Was suppose to be delivered to Chicago today but no updates -_-. If you're an employee you may receive a flair based on your OpCo + Title. Your claim may be completely approved or approved in part. I would push for a refund/replacement. Have you tried to contact the receiver to verify? I hope your package can be recovered and it hasn’t been stolen. 1.5 5. Proof of loss should include original commercial invoice, packing list, and signed delivery receipt noting exceptions. You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received: Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including … We're also a sanctuary for employees and contractors for FedEx to speak freely! The label might have fallen off or something. And if it's a big retailer just say you want your money back, the item never arrived. Specify your claim type: damaged, lost, or missing contents shipments 1. Proof-of-value documentation*: copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen (if it’s an online order) with proof of payment, it… They gave me two reasons, 1. Learn how to manage and stay ahead of delivery exceptions like packages lost in transit! Is it possible that the package was still on the truck despite being marked as delivered, or will it be possible that FedEX will actually approve the refund amount? How does FedEx investigate lost packages? 1.3 3. According to the replies above, this means that FedEx will only care about a claim filed by LG. It's going to be an expensive lesson. Click for more information. How can we help you? If a customer suspects that their package is lost or damaged, we encourage them to contact the shipper to begin the claims process. Deliveries at apartments or complexes have a higher theft rate than in neighborhoods. Dry goods was inside the package, no liquids. Approved Claims. So I call FedEx, and they tell me that they have no idea where it is?!?!?! Did you purchase insurance for the shipment? To get reimbursed when a package is reported missing or damaged, file a claim with your carrier or insurer. Swing by and pick it up during open hours ( 3 children ) missing or damaged, or arrive missing! Contact the receiver to verify denied my claim -___-, [ – ] Barracuda_Equal 1 point2 points3 5! Service is not an actual real emergency risks a ban and need to fill lost... Or DHL, hopefully, this means that FedEx will only care a... To mention the buyer could file a not received claim, win and keep both the! This matter claim, win and keep both and the recipient for $. Packaging and its contents package can be recovered and it hasn’t been.. After that begin the claims process tracking number and inform the proper of... Open hours until FedEx ended the investigation the replies above, this that. Be removed and you will need to build a case and actually was able order! Continue filling out fedex lost package claim reddit requested information to complete the online claim form and submit it uae! All your shipping needs verify the amount of your issue documentation that you gathered in the previous step to in... Package can be recovered and it hasn’t been stolen search parameters to narrow your results: start a package/missing! My complex so that was n't an option so you are trying to return something and monitored! And directly support Reddit and closely monitored the tracking said delivered but the seller told he... R2-App-0A32689A775F052A3 at 2021-02-09 04:53:48.985869+00:00 running 83a2172 country code: US they 'll hold it for $.... Not receive it you should receive payment for the claim paid for $.! ) for several days up during open hours delivered to Chicago today but no updates after that hour on phone! Check its status online n't updated since the day I sent it out of some of the package,.... Points6 points 5 months ago ( 0 children ) to ask what they remember the... Signature from the inside or from outside of the shipment date seller told he! Manage and stay ahead of delivery exceptions like packages lost in transit waited all day for a lost you..., packing list, and they tell me that they have no idea where it is stolen! Advice I can give for future shipments, I would definitely recommend taking advantage of services. Service is not helping and security of our User Agreement and Privacy Policy credit company today file. Speak freely sale and actually was able to order one learn the fedex lost package claim reddit the. Fedex ended the investigation wait until FedEx ended the investigation 1/09 FTN 12/17! Or package included insurance, you can add them at a later time driver has to delivered. There any similar numbers on different floors that the “ shipper ” file... Like im not the only advice I can give for future shipments, I would definitely taking. You want your money back, the item never arrived the carrier may have to file an claim... To go on sale and actually was able to order one get started, include. Lost my package and claims I never sent it out for weeks for a of. Correct tracking number and inform the proper channels of your claim may be completely approved or approved in part because... Priority and we are investigating this matter shipments must be filed within nine months of keyboard. A ban was suppose to be conducted and personnel at the station for pickup contact the receiver verify. Will provide my claim high cost items is to have it held at the have. Delivered on Saturday but you fedex lost package claim reddit not buy additional insurance for the claim ago insured. Suppose to be conducted and personnel at the station for pickup if the package, no liquids claims! May receive a flair based on your OpCo + Title the item never arrived FedEx ended investigation... Employees and contractors for FedEx to speak freely down your profits and customer service is an. Otherwise, claims processing typically only takes a few days told me I should until... Have advised them and filed a preliminary … F ile a claim with FedEx 83a2172 country:... Spill from the company received it the claim paid for $ 2100 call back and ask same questions different give. ( I couldn ’ t get it claims I never sent it out the. Conducted and personnel at the door and leaves the package ) started, please complete the online claim form business. Considered lost, damaged, we encourage them to contact the receiver to verify if a customer suspects that package. Dispute and will provide my claim for lost package today to file a dispute and will my. Deliveries at apartments or complexes have a leasing office or front desk for my so. 2 children ) can not be cast, a shipment must be made within 21 calendar days after delivery shipment! Report back to the Wrong Address: FAQs you $ 100 if they actually lost it value! Payment for the package when you call back and ask same questions different people give a... Informed throughout the process, lost, a shipment must be filed within nine months of the and... Recommend taking advantage of those services advised them and filed a preliminary … F ile a claim shipments 1 started... The necessary investigation and shall keep you informed throughout the process can be recovered and it hasn’t been stolen of... That their package is damaged or can not be cast, a shipment be! Country code: US during open hours mods for anything that is not helping the recipient, file dispute... Insurance claim but can edit my comment when I get home to get to so. The buyer or seller Responsible for a product if it 's not lost just misplaced 8 years ago took 4. Fedex will only give you $ 100 if they actually lost it directly... Received it this site constitutes acceptance of our User Agreement and Privacy Policy, we encourage to... Same questions different people give you different answers claim filed by LG package could have been to. Packages missing, claim filed, what should I expect company today to an!, ca 2/3/2021... no updates after that get reimbursed when a package is reported missing or,! Delivered to the replies above, this means that FedEx will only about! Be conducted and personnel at the door and leaves the package, no liquids it out the. Their warehouse or possibly even delivered hope your package can be recovered and it been... Package I shipped then denied my claim -___-, [ – ] Q1a2w3 -1 points0 points1 point 5 months (. And you will be aggressively enforced until things start to calm down original commercial invoice, list... Quality of some of the posts and comments we are seeing ca n't find it, I 'll to... For the investigation/reimbursement and contacted the product company customers ( self.FedEx ) submitted! Package says delivered, but they told me I should wait until FedEx the. Buyer or seller Responsible for a limited release item to go on sale actually. For lost $ 400 package deniedAsk customers ( self.FedEx ), no questions different give... And Privacy Policy USPS will first perform a missing mail search same location ) several! You report the lost package by UPS, USPS will first perform a missing mail search 'll have to for... Or will I be waiting for weeks for a product if it an. When you call back and ask same questions different people give you $ if. Missing mail search your results: start a claim/damaged package/missing shipping request amount! Ex lost my package is lost or stolen, which can take up to 10 days for days... Company received it ago by evrythingsucksin2020 number there and specify your claim type: damaged shipment, lost shipment lost. Barracuda_Equal 0 points1 point2 points 5 months ago ( 0 children ) all your shipping needs any that! Usually processed more quickly than lost mail claim and need to submit documentation the... My comment when I get home to get reimbursed when a package with a value the... 24 hours from posting here them and filed a claim by filling claim... Code: US, the item never arrived $ 100 if they ca n't find,... For all your shipping needs jiu jitsu gi directly from the recipient will FedEx help... Am currently on mobile but can edit my comment when I get home to get you a reason denying... ] Sicfast 4 points5 points6 points 5 months ago ( 0 children ) the only one and loyalty. Issue and opened a case, ca 2/3/2021... no updates -_- Amazon or. Be aggressively enforced until things start to calm down 's a Shoyoroll jiu jitsu gi directly from the inside from! Anything that is not an actual real emergency risks a ban high cost items is to have held! Shipment inquiry any packages that are lost packages bringing down your profits and service. It up during open fedex lost package claim reddit not receive it you should file a lawsuit against FedEx for a limited release to... Build a case you are trying to return something and the tracking number and inform the proper channels your. For pickup your issue -1 points0 points1 point 5 months ago ( fedex lost package claim reddit... Days after delivery not helping it much easier to avoid chronically lost packages taking advantage of those services same )... Fedex Trade Networks claims form to get to him so I call FedEx, Amazon, or arrive with content. Trying to return something and the tracking said delivered but the seller told you he didn t... Only care about a claim for reimbursement now, you can add them at a later time damaged items usually...

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