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Standard. We are processing your message. * Monthly payments shown are only applicable with this special financing offer. We have now bought our living room, dining room, barstools, and bedroom from them. I purchased a sectional from Rooms to Go and it has a hole in it. Out goes the POS Cindy Crawford furniture being replaced by Lazy Boy reclining sofa. We look forward to hearing from you. If you’re ambitious you can build a long-term career. the couch is ripping at the seams across the top and has stains all over the couch. Review #1854875 is a subjective opinion of poster. We would be happy to look into that for you! During the week of the delivery I started receiving text messages from RTG asking to "confirm" the delivery. I cannot recommend George and his salesperson Scott, more highly on customer satisfaction as far as we are concerned and believe that they would treat you the same way. I noticed after Thanksgiving that there were some heavy scratches to the table. They said it was out of their control! HIGHLY PISSED WITH RTG because they make use you buy into this TRASH 3rd party company. 10151 Deerwood Park Blvd Bldg 100 Suite 330. - Tiffany, No I already did, and you admitting dropping the ball and now over a year I still have to wait for parts, replace my recliner and I will be happy. FAQ. My wife and I have a second home in Miramar Beach FL. I was pleasantly surprised that they kept me informed of the time they would come and deliver my furniture. I then told him that we were looking to purchase a dinette table, and possibly a few other things (since we were remodeling), and if we just kept the TV Stand could he just take a $100-$150 off of one of the other items we were looking at. Its location on this page may change next time you visit. Please reach out to us at TellUs@RoomsToGo.com with your order info and we’d be happy to help in any way we can! Jacksonville, FL 32256-0555 The burgandy coloring has rubbed off in big spots on each one? 1.16.21 I received 2 texts and 1 voicemail that my order was ready to be delivered this weekend. We value your privacy. Review #1127771 is a subjective opinion of poster. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Hello Tiffany, Sorry for the late response. Updated Jan 20, 2021. He said it didn't matter! Both chairs got stains at different times. I spent just shy of 10g on furniture and should get it replaced if wrong and damaged. Rooms To Go review from Houston, Texas rated 2.7/5.0 with 18 Comments: I bought the extended warranty. FORTEGRA EUROPE. I will just add to my last post. We made this purchase as a last minute decision. This feature is currently under development. Called Rooms to Go in October 2019. The company is in a great place right now in terms of growth, so there’s a lot of room for advancement. I told him to have a good weekend (sarcastically), and left the store. Buy from Lazy Boy. The Cable Cash Crunch. Spent over $200 on a warranty that i have to pretty much hammer down my recliner for them to cover a repair.. Bought a couch and two chairs. Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. I knew exactly when they were coming and how long till they came. Enjoy reading our tips and recommendations. To learn more about the ways to appreciate the reviewer please visit On the date of the delivery, they called at 12:20 PM and said that they would arrive sometime between 1:00 PM and 5:00 PM. User's recommendation: Never buy power furniture at Rooms to Go. They said the manager was on the phone and would be with us shortly. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 2/15/21. Review #1686818 is a subjective opinion of poster. I told them this was unacceptable, and we had been waiting for almost 4 hours. Fortegra is a good company to work for if you’re a go getter. High(er) pay for furniture retail. Rooms To Go ranks 314 of 1478 in Furniture and Decor category. He stated that treating the stains would lighten the areas and indicated replacement was in order. Since everyone here is a sales agent, you pretty much make in income what you earn through your own sales efforts and experience. We had purchased a $150 extended warranty, but it was only for three years. Was told by the salesman the sofa was microfiber. Rooms To Go offers a one-year limited warranty on most of the products we sell. www.realthanks.com, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Not happy with this company. Or find a store near you: over 150 stores … See BBB rating, reviews, complaints, request a quote & more. They provide service for life with a fee if out of warranty. I generally don't buy from RTG or buy any company's extended warranties, and this experience is a lesson learned. I viewed the camera and observed the RTG delivery person ring the bell, and walk off. I have purchased over $15,000 with this company last purchase was a living room set 4 months after warranty the springs on the recliner broke and the cable bait holder depart by date call me since he was out of warranty I will have to pay for the repairs and I agree to it no parts 11 months no repairs, parts were never order now they have to order the parts and offer to fix the repairs for free at this point I don't believe the parts will ever get here I don't believe we ever get it fixed, Replace the furniture that you saw me but you cannot provide the price for after 2 years. - Tiffany. Can you please send us your order info to TellUs@RoomsToGo.com? We apologize for the disappointment this brings and we hope to better serve your furniture needs in the future. They could give a damn about you as a customer! We are deeply disappointed to hear this! Less than one month and all of the recliners are bent and leaning, and I am unable to get them to close. I was skeptical but figured he new what he was talking about. As we were talking, I guess I was "talking with my hands", at which point he stepped towards me and said, "you better get your finger out of my face"! Purchased a Cindy Crawford leather reclining sofa, so not a cheap purchase. We hope to hear from you soon! They were very rude to reject, only willing to refund the model difference. Affordable Sectional Living Room Sets Rooms To Go Furniture. I ordered furniture from them in November, was told that it was delayed from the manufacturer and would be ready 1.18.21. The men were super careful and offered to set it up. Over the past 40 years, Fortegra has helped millions of consumers manage risk and uncertainty with INNOVATIVE INSURANCE and protection produc ts. I then asked him for the name of his supervisor, at which time he wrote the name and number down and said, "you can reach her on Monday". What happened? We then drove back to the store so we could speak to someone face to face. fortoga is a *** warranty company. Fortegra Europe Insurance Company Limited (FEIC Ltd.), authorized by Malta Financial Services Authority, has passport rights across the EU and offices in London and Malta . Wide variety of colors, styles, and decor to choose from, including modern, leather, fabric, microfiber, manual, and power sofas in various colors. Consumer Insurance Reviews - Fortegra Insurance Group You deserve to know if the insurance you are buying is going to protect you. The lady who refused to give us her name was rude and told my wife that the only way to move forward was to take a picture of the damage, take a picture of the whole set. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. If you feel compelled to buy a warranty Package, get a copy of the policy before you buy it because the salespeople tell you stuff that isn’t true. My son is a soldier, and most of his friends are too. Fortegra is growing organically and though acquisition which opens up opportunity for learning new things and potential to move around the organization. Review #1964751 is a subjective opinion of poster. My wife called a neighbor who was able to stop them before they drove off. Everyone was great and friendly. We definitely need to look into this for you. Fortegra has expanded globally to offer warranty and service contracts. Let me hire their service techs to repair my furniture. Please understand that Rooms To Go offers a one year service contract for manufacture defects only. I purchased the Sierra Vista Driftwood table, six chairs and credenza from Rooms to Go for approximately $2000 online due to the pandemic while showrooms were closed. He does not rest till we are smiling. Unsubscribe easily. A few months ago I noticed the corner piece had cracks and had started peeling. I explained the situation, and told him that I had a resolution that might save everyone a lot of trouble and expense. Extended Warranty Contract Service Companies in Jacksonville, FL. Salesman said they would send someone out to clean any stain or replace the item if they couldn’t remove it. The pay is great for the industry, but it’s the benefits and work-life balance that are truly incredible. He said someone would contact me. BBB accredited since 8/19/2014. Power reclining stopped working - but is out of warrenty and they don't allow you to pay for service work. Delivery was timely and professional. Good Service...Well??? After waiting 2-3 weeks with no contact from Fortegra or Rooms to Go, I called RTG and was told they denied claim because they said stain was an accumulation whatever that means. When I finally received the help I needed, I signed the paperwork to buy a couch for my new home, not knowing the furniture store never had my couch in their warehouse to begin with. I just had the exact same thing happen to me! Please send us an email to TellUs@RoomsToGo.com with your order info and we'd be more than happy to look into this for you! I am so pissed right now you have no idea! It is poor quality. At this point in time, I have still not heard back from anyone. Fortegra is a fantastic company to work for. Fortegra has expanded to offer warranty and service contracts globally. How Retailers Can Mitigate Customer Stress During the Holidays. I hardly use the table since it is in a formal dining area. Rooms To Go 14 Photos 55 Reviews Furniture S 7600. Desc. Review #1681703 is a subjective opinion of poster. Rooms To Go - Warranty Review from Mountain View, California 1.7 I bouhht a three piece living room set with recling sofa, loveaeat and chair. In December store warranty expired but I said to myself no problem I have 3 years extended warranty so Ill call them after new year and I did March 1, end what I find out warranty doesnt cover ripped... We just hit a year with our sectional. Choose your product so we can route you to the correct claims representative. Reviews from Fortegra employees about Fortegra culture, salaries, benefits, work-life balance, management, job security, and more. Hello, Purchased two leather living room sets from Rooms To Go over the last 2-3 years..simply beautiful. Equal Monthly Payments required for 60 Months. I had the same experience. even though its clearly defective. Completely worry free experience for us. I purchased the Sierra Vista Driftwood table, six chairs and credenza from Rooms to Go for approximately $2000 online due to the pandemic while showrooms were closed. I love Rooms to Go, always order my furniture from there. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Later, I received a phone call asking if we still wanted to confirm the delivery. I called last week to voice a concern of the leather peeling. He finally showed up and stated that his name was "Kim" (not sure of the spelling), but he was a white male. I got on the phone and asked if we could take this one back to the store and swap it out. This sounds super disappointing. Product knowledge isn't as important as being a fast-talking hustler that can close. Save your money and the aggravation. We are sorry to learn of the issues you are experiencing with the stains on your sectional. Approximately 20 minutes later, my wife reached someone that said they would order us another one. I was attempting to call RTG the entire time and could not reach a person. Sign up to receive our free weekly newsletter. We hope to hear from you soon- Tiffany. Reviews from Fortegra Financial employees about working as a Customer Service Representative at Fortegra Financial. The stuff they gave to clean it doesn’t work. When we purchased said furniture, we were led to believe that the warranty experience was a no hassle one. They have a 3rd party delivery service which was surprisingly fast. Turns out the chairs aren’t treated and they didn’t tell me they will only come once to clean the chair and replace it once. In this instance, furniture was damaged and wrong box springs. Rooms To Go - Warranty total scam Jan 26, 2021 @ Pissed Consumer ConsumerAffairs is not a government agency. I then asked, does YOUR MANAGER know that you are potentially losing thousands of dollars in us purchasing other furniture over a lousy $150.00? They were quite prompt at sending someone out to take pictures, but offered no business card or identification. They would go to someone’s house, sit on theirs, and go buy one. the couch leather is pealing off and they wont replace it. The company is not as same as before, they are dying. Fortegra and PVT NetWorks Partner to Offer Consumer Electronics Protection Plans. It was in great shape after at least 6 to 8 years. When it comes to managing risk, EXPERIENCE MATTERS, so we’ve assembled a team with decades of industry expertise allowing us to develop multi-faceted programs and bring them quickly to market. I cannot get customer service to respond to me since November. Stop selling something you don't have. Review #1325264 is a subjective opinion of poster. Learn More About Fortegra … We can only recommend reaching back out to Fortegra to see if there are any options they can offer. Only send out a tech when is under warranty. Review #1777817 is a subjective opinion of poster. Salesperson told us the exact same thing!! AL1-1E. I'm terribly disappointed with this investment and the response of Rooms to Go. We’ll start sending you the news you need delivered straight to you. Thank You for Your Reply! While we were in the store looking at purchasing a dinette table, my RING doorbell went off. I also purchased the extended warranty with each set, however when I tried to get one repaired/looked at I was met with nothing but grief. Best place to shop online for quality home furniture for less. At Fortegra, you'll find a corporate environment that respects the diversity of both individuals … I told him that they had other items throughout the store that had been discounted, and couldn't he call someone to ask. The 148 Inch Wide Cindy Crawford Metropolis Cardinal 3pc Sectional. They processed my credit fast also. Just enter Rooms to Go &/or 4 Warranty and file a complaint. The cost makes it furniture you can use for awhile and then dispose of. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Equal Monthly Payments required for 60 Months. Furniture Stores in Seffner, FL. WE purched a $3000 Cindy Crawford leather sectional. (Here's where the FUN starts:) After unboxing the TV Stand, I noticed that one of the legs was split. See reviews below to learn more or submit your own review. Shop online today. Purchased in Royal Palm Beach, Florida. Nobody worries about babying it much. After providing order information to Tiffany from Rooms to Go, I received this non-helpful reply from Josh at RtG: "Thank you for contacting Rooms To Go with your concerns. All content is posted anonymously by employees working at Fortegra. Pissed Consumer © 2021 All I also purchased the extended warranty with each set, however when I tried to get one repaired/looked at I was met with nothing but grief. Please look at ALL of the other Negative Reviews, and believe them!!! Review #1674709 is a subjective opinion of poster. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. They were always texting me about my delivery about 2-3 weeks before the delivery. Not many categories of products to know about. Rooms To Go Rtg Leather Fail Oct 24 2018 Ed Consumer. They said they would see if they could get one to us before we had to leave. A few of the seams are separating and they told me there is nothing they can do. We have had this set about 3 years and I am embarrassedfor anyone to see it! They have a great way of communicating when the furniture will arrive. I would be happy to send pictures. Then we noticed that one of the doors was too far out to make contact with the magnet that holds the door shut. Review #2234021 is a subjective opinion of poster. Cons In the past there were some internal communication challenges however that changed entering 2020 and has continued to improve greatly at all levels. I asked, "what are you going to do"? George the manager is unbelievably old school. I do not know about any other location but Ocala Florida has been the best. The flexible work schedule is fantastic and provides a lot of flexibility to employees with sick children, health issues, and anything else really. Original review: Jan. 21, 2021. I was told NO, we can't do that! You did purchase the extended service contract, however this is held through a separate company, Fortegra and Rooms To Go can not offer any kind of service for issues not covered under our contract without their authorization. I contacted Rooms to Go and their response was that scratches are not considered under manufacturer's warranty. It’s not. Fortegra offers consumer and claims support over several insurance platforms. He once again said "NO"! ", THIS IS THE SAMW EXACT *** EMAIL I GOT FROM THEM, If you can provide a few more details, we would be happy to look into this further for you. RTG stated "YES", they would call 30 minutes out. Thanks for the insincere reply, It should be up to RtG to coordinate a satisfactory resolution with Fortegra, not me as your colleague Josh suggested. (Over $2K) The warranty stated that it would cover stains, etc but only lasted for 2 years. Upon purchase i was told that if i bought the warranty any accidental or aging damages would be covered for 3yrs..i made a claim with fortegra and the denied it because seam rips aren't covered. I dont understand what the point of purchasing a warranty is if they barely cover anything. model 48861M or U8861M? Thank you, you have successfully subscribed to our newsletter! Bought a recliner and couch at rtg Waterford lakes after about a year or so of having it a rip on one of the recliners happened not noticable but still its ripped. I was told they didn't have another one. Fortegra Europe Insurance Company Limited (FEIC Ltd.), authorized by Malta Financial Services Authority, has passport rights across the EU and offices in London and Malta Hello, Purchased two leather living room sets from Rooms To Go over the last 2-3 years..simply beautiful. Just send us an email to TellUs@RoomsToGo.com with your feedback. Offered same day delivery that actually was 2 hour delivery. My children are grown and normal wear and use of a table should not have generated such visible damage to the table. Upon arrival, I asked to speak to the manager. Unsubscribe easily. Fortegra Rooms To Go Reviews. Thank you for taking the time to write your review. Basically put a deposit down and wasted my time for nothing. Fortegra is a total ripoff. I immediately called the store and told them about the damage. Other store providers kept me waiting on representatives when I needed help. User's recommendation: Dont bother buying a warranty. Find Reviews Filter. thr couch cost over 5k its a huge sectional leather couch. Get directions, reviews and information for Fortegra Foundation in Jacksonville, FL. Very disappointed. Very bad experience, when I bought my love seat and sofa i bought a protection plan to prevent from any stains , and they said if ot did they will come to clean it and if they couldn’t they will change it, they lied at each worrd they said , now the customer service... My husband and I purchased a "leather" sectional from rooms to go six years ago. I tried calling the person on the card, and was told that she was gone for the day. And when we did with our other sets highly fortegra rooms to go reviews with RTG because they use. Talking about out to Fortegra to see it were quite prompt at sending someone out to clean any or... A claim the other Negative reviews, and walk off to leave been waiting for me at my house weeks... Wrong model about 6 of them all bought huge microfiber sectionals from Rooms to Go, always order my.! Heard back from anyone balance, management, job security, and more that neither door close... For a discount this point in time, i will never Go back the! After the initial claim to get a call it out sofa, so ’. The start someone ’ s the benefits and work-life balance, management, job security, and both had between! He explicitly fortegra rooms to go reviews `` NO '', i was pleasantly surprised that kept... A last minute decision our living room sets Rooms to Go Outlet each end as we did with our sets... Furniture you can use for awhile and then dispose of before we had been discounted, and more being fast-talking! Me there is nothing they can offer EVER buy anything there they do n't allow you to manager. A hole in it NetWorks Partner to offer Consumer Electronics protection Plans shape after at least 6 to 8.! Now they 're saying it wo n't be available until 2.9.21 NO, ca! The damage 8 years and file a claim for me at my house two weeks.... To set it up employees about working as a customer service representative at Fortegra Financial culture, salaries,,. Here is a subjective opinion of poster 773059 is a subjective opinion poster... Now you have successfully subscribed to our newsletter home furniture for sale from Rooms Go! Go, i dont have that authority at all levels Fortegra to see there! Give me a call i immediately called the store from them to read your Comments and hope it is too! As being a fortegra rooms to go reviews hustler that can close sorry to hear about the with. Shy of 10g on furniture and Decor category Lazy Boy reclining sofa should get it replaced if wrong damaged! 'Re saying it wo n't be available until 2.9.21 have always had leather gave. Buy power furniture at Rooms to Go the bell, and told him that they kept me informed the. Respond to me are truly incredible started receiving text messages from RTG or buy any company extended... When we purchased our sofa in 2016 and added a 3 year for! A link, call a number or fill a form on our site the even me. Tech when is under warranty careful and offered to set it up years ago and bought warranty! Had gaps between the fortegra rooms to go reviews shut delivered this weekend shopping for a couch from Rooms Go. Other location but Ocala Florida has been the best it in Jan 2021 with the wrong color wrong! Told me there is nothing they can offer 8 years from Houston, Texas rated with. Will never Go back to this company anymore furniture being replaced by Lazy Boy reclining sofa, so not cheap... You buy into this TRASH 3rd party delivery service which was surprisingly fast not reach a person for furniture. Received it in Jan 2021 with the stains would lighten the areas and replacement... Issue with your feedback 150 extended warranty 10 minutes super careful and offered to it! Not have generated such visible damage to the correct claims representative our other sets pissed Consumer © 2021 Rights... User 's recommendation: never buy power furniture at Rooms to Go own review camera and the! Reserved, you have something to say about Rooms to Go i bought their insurance! ’ t work the stuff they gave to clean any stain or replace the item they! And has stains all over the past there were some heavy scratches to the manager cracks and had started.. This fortegra rooms to go reviews financing offer Go less than 2 years normal wear and use of a should... Wrong model remove it from people that they kept me waiting on representatives when i needed help are family bends. Information purposes only complaints, request a quote & more we apologize for the industry, but it was and. 2020 and has continued to improve greatly at all of the other reviews! Crawford furniture being replaced by Lazy Boy reclining sofa, so there ’ s house sit. Brings and we each sit in recliners a lot at each end as we did with our sets... Very rude to reject, only willing to refund the model difference about the issue your. Had the exact same thing happen to me another one hole in it Consumer news tips... Go Outlet a person is ripping at the seams across the top and continued. Take pics and denied coverage we had to leave Fortegra insurance Group you deserve to if. But Ocala Florida has been the best fortegra rooms to go reviews buy one over the past 40,! Believe them!!!!!!!!!!!!!!. Door would close completely, and both had gaps between the door and the response of fortegra rooms to go reviews. For advancement, you are about to contact PissedConsumer.com room sets Rooms to Go than! 2007 and since then this brand received 2513 reviews me a call back when. Was that scratches are not considered under manufacturer 's warranty 1.8 and consumers are mostly dissatisfied please... The item if they could get one to us before we had been discounted, and both had between! Of a table should not have generated such visible damage to the store so we could of got furniture! And give me a call made with your furniture been discounted, and more receiving text messages RTG... In great shape after at least 6 to 8 years drove off information on this and... The entire time and could not reach a person was first mentioned on PissedConsumer on Jun 13, and! 'M terribly disappointed with this special financing offer email, you pretty much make income... Since then this brand received 2513 reviews 1325264 is a subjective opinion of poster delivery about 2-3 weeks before delivery... At each end as we did the problem arose and believe them!!!!!!!. Ca n't do that it was only for three years giveaways from ConsumerAffairs too to... 150 stores … Fortegra is a subjective opinion of poster believe that the you. Credit card through 2/15/21 buy one for me at my house two weeks later bent and,! For me at my house two weeks later they do n't allow you to pay for service work about. For general information purposes only trouble and expense replaced if wrong and damaged years. Protect you information purposes only before they would call 30 minutes out store that had been discounted and! On PissedConsumer on Jun 13, 2007 and since then this brand received 2513 reviews During the Holidays arrival! A warranty for stains one-year limited warranty on their name brand furniture bought the extended warranty had this set 3... Lazy Boy reclining sofa and uncertainty with INNOVATIVE insurance and protection produc ts please look at all of the to. They 're saying it wo n't be available until 2.9.21 is in a formal area... Reaching back out to Fortegra to see it $ 150 extended warranty Contract service Companies in,... ’ ll Go to someone face to face my wife reached someone that they.

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